a digital agency for all company shapes and sizes

Client Success

Privacy Policy:

mic (ro) MAC (RO) Agency is committed to protecting the privacy of its users. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your information.

Information We Collect:

  • Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, or other information that you voluntarily provide to us.

  • Usage Data: We may collect information about how you use our website, including your IP address, browser type, operating system, and browsing activity.

  • Cookies: We may use cookies and similar tracking technologies to collect information about your preferences and browsing behavior.

How We Use Your Information:

  • We may use your information to provide and improve our services, communicate with you, and personalize your experience.

  • We may use your information to analyze trends, administer the website, and gather demographic information.

  • We may share your information with third-party service providers who assist us in operating our website and providing our services.

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Changes to This Privacy Policy:

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at louise@micmacagency.com


Terms of Service

Terms of Service:

1. Acceptance of Terms: By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our website.

2. Use of Website: You agree to use our website for lawful purposes only and in a manner that does not violate the rights of any third party.

3. Intellectual Property: All content on this website, including text, graphics, logos, and images, is the property of mic (ro) MAC (RO) Agency or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.

4. Limitation of Liability:We are not liable for any damages arising out of or in connection with your use of our website. This includes, but is not limited to, direct or indirect damages, loss of data, loss of profits, or any other economic loss.

5. Indemnification:You agree to indemnify and hold harmless [Your Company Name] and its affiliates, officers, directors, employees, and agents from any claims, damages, or losses arising out of your use of our website or violation of these Terms of Service.

6. Governing Law:
These Terms of Service are governed by the laws of [Your Jurisdiction], without regard to its conflict of laws principles.

7. Changes to Terms:We reserve the right to update or change these Terms of Service at any time. Any changes will be posted on this page with an updated effective date.

Contact Us: If you have any questions or concerns about these Terms of Service, please contact us louise@micmacagency.com.


Fulfillment Policy

We are dedicated to providing exceptional service to our clients. We understand that plans can change, and we strive to accommodate such changes with a flexible and transparent policy for service cancellations and refunds. Please review our policy below to understand how we manage cancellations, refunds, and rescheduling for our services.

Cancellation Policy

  • Cancellation Notice: To cancel a scheduled service without incurring a fee, we require a notice of 30 days prior to the scheduled service time. This allows us to manage our schedule and offer the slot to other clients.

  • Late Cancellation Fee: Cancellations made less than [number of days/hours] before the scheduled service time will incur a cancellation fee of [percentage or fixed amount]. This fee compensates for the time and resources allocated to preparing for the service.

  • How to Cancel Your Service: To cancel a service, please contact us at [contact information] with your appointment details and reason for cancellation. Our team will assist you with the cancellation process and discuss any applicable fees.

Refund Policy

  • Service Satisfaction Guarantee: We pride ourselves on the quality of our services. If for any reason you are not satisfied with the service provided, please contact us within [number of days] of the service date. We will work with you to address your concerns, which may include a partial or full refund, or a discount on future services, depending on the situation.

  • Non-Refundable Services: Please note that certain services may be non-refundable, including [list any non-refundable services or exceptions]. We will make any non-refundable policies clear at the time of booking.

  • Process for Requesting a Refund: If you believe you are eligible for a refund, please contact us with details of the service, the issue encountered, and any relevant documentation. Our team will review your request and respond with the outcome of your refund request.

Rescheduling Policy

  • Rescheduling a Service: We understand that unexpected changes can occur. If you need to reschedule a service, we kindly ask for [number of days/hours] notice. This can be done by contacting our customer service team at [contact information].

  • Rescheduling Fee: Rescheduling a service with less than the required notice may incur a fee of [percentage or fixed amount], subject to availability and the specific circumstances.

Visibility and Accessibility

Our service fulfillment policy is designed to be transparent and accessible, ensuring you have a clear understanding of our policies before booking a service. This policy is available on our website and is provided during the booking process.

If you have any questions or need further assistance, please do not hesitate to contact us at [contact information]. We are here to ensure that your experience with [Your Business Name] is positive and fulfilling.